First impressions can make all the difference in new relationships, and introductions to enterprise software solutions are no different. A user knows relatively quickly if they can form a beneficial relationship, according to The Wall Street Journal’s article “Enterprise Software: Why the User Experience Matters”, or if they know the program well enough and need to move on.
The software solution industry is becoming over saturated and because of this developers are reconsidering their initial designs. Instead of relying solely on functionality, they are now re-evaluating how their solutions look, feel and work for users:
Almost none of the enterprise systems have considered how to incorporate the experience of users in the context of their broader roles and functions. The goal should be to build an interface to all of these systems that, upon login, provides users with access to 50 percent of the functions they require to do their jobs and makes those functions immediately executable for them. Within two clicks from that login screen, they should be able to access 80 to 90 percent of their job function.
For a friendly first encounter that offers ease of access and a user friendly experience while maintaining functionality, businesses should seek out ‘all in one’ providers that offer insight enabling infrastructure technology. This innovative technology is a lifesaver for companies today, as the user friendly interface will speed the adaption process, increase efficiency and generate ROI.
Jennifer Shockley, September 14, 2012