Most people have low expectations for what is considered a usable search engine. Energy and attention in development are often devoted to the “bells and whistles” when that same energy should be put into improving the basics of search itself. Lynda Moulton expounds on the topic in her blog entry, “Why Isn’t Enterprise Search Mission Critical ?"
“Why isn't ‘search’ the logical end-point in any content and information management activity? If we don't care about being able to find valued and valuable information, why bother with any of the myriad technologies employed to capture, organize, categorize, store, and analyze content. What on earth is the point of having our knowledge workers document the results of their business, science, engineering and marketing endeavors, if we never aspire to having it retrieved, leveraged or re-purposed by others?”
“According to IDC, information system users waste 25% of their time searching for information using multiple applications and spend several hours each week recreating content which, unbeknown to them, already exists.”